Why AT&T sucks

I usually don't do any kind of negative posts on my blog. Usually my blog is upbeat and happy. Today however will be alittle different.

As many of ya'll know by now we do not have internet at the farm yet..... We barely have cell phone service.

As it turns out, while trying to get internet service at the farm, the ONLY company available to us Is AT&T, unless I want to pay an arm and a leg for Hughes net which can be extremely sketchy in the more rural areas. 

So I had Sean call AT&T yesterday to set up internet service since I had previously talked to someone online at AT&T who had informed me that we could get DSL at the farm. When Sean called yesterday and spoke to someone they said that there was no available service for AT&T DSL Internet because their box was full. When Sean said all they had to do was either add another box or add another junction to the box the operator told him that they could not just send a tech out there for that since AT&T was phasing out the DSL and strictly going to u-verse. 

Really? Kind of funny how the phone operators tell you one thing and the online operators tell you something completely different and they're all looking at the same tools. Not to mention that they still offer DSL Internet pricing. 

To make this rant perfectly clear, AT&T has a monopoly on the internet service industry in the U.S. It doesn't matter if you use charter, cox cable, time warner, verizon, direct tv, or anyone else, they all go through AT&T for their internet. AT&T also does whatever it can to legally steal your money, they either do this by charging your bank account and then sending a bill with the same charges so you unwittingly pay them twice, they try to bundle everything so that if you have direct tv they're suppose to pay direct tv from what you pay AT&T except direct tv will not get their share of that payment and bill you as if you never paid. The other thing they do is say there's no more DSL terminals so that you will do whatever it takes to get the new U- verse just so you can have internet and they can charge you way more than what they'd get for the DSL.  My favorite is AT&T's land lines. They will charge you as much if not more than your cell phone for a land line you rarely use. They also think that people don't carefully go over their bill, so they'll sneak in collect calls or calls overseas that the employees make and charge you, the paying customer.

AT&T does the things it does and trains their employees, in my opinion, to play dumb. They do this because they can. They don't care about the customers and  make people use their services because the other companies don't have the billions AT&T does. AT&T only cares about the money and I can remember a time when it was south central bell when the phone companies took care of the employees and we're not nearly as crooked as they are today. They also believed in customer service. That all changed with the formation of AT&T the new super company in America and they know it.

I wouldn't use AT&T for anything if I had a choice in the matter. However, We need the internet at the farm mainly so that I can pay my bills, do our taxes, and Sky can do her school assignments, and because NO other company will service the area and we and or neighbors have tried to get the other companies to come out to no avail.